Tenant FAQs

Typically all utilities: water, trash, sewage, electricity, gas, TV, cable, internet, phone, alarm, and other secondary services. HOA fees are typically covered by the landlord. You are responsible for switching services into your name.

Utilities covered by the landlord will be stated in your lease agreement.

Anytime with proper notice (usually 24–48 hours). In emergencies, they may enter immediately. Inspections are generally conducted quarterly.

The manager will knock and ring the doorbell prior to entry. While we try to accommodate schedules, we are not required to.

This violates your lease and state law. Your manager may decide whether to reschedule.

Try resolving it directly. If unresolved and they are a Northpoint tenant, notify your manager in writing. Criminal matters must be reported to the police first.

Anyone not on the lease staying over 14 consecutive days or frequently overnight must be approved. Adults must pass a background check at your expense.

Unauthorized pets violate your lease and may cost you your deposit or result in eviction. Always check with your manager first.

Typically by the next business day. Weekends and holidays may delay responses.

1. Non-Maintenance Emergency: Call police.
2. Urgent (non-maintenance): Time-sensitive matters (e.g., tax info) — expect same/next business day response.
3. Non-Emergency: Other inquiries — we’ll respond with a resolution timeline.
4. Maintenance Emergency: Immediate threats — call manager or emergency line.
5. Maintenance Urgent: Major systems failure — addressed in 24–48 hours.
6. Maintenance Non-Emergency: Minor repairs — scheduled based on availability.

Basic tasks like mowing, edging, weeding, watering, and trimming. The landlord handles major tree work.

Damage not caused by you is the landlord's responsibility. Technicians assess cause; disputes can go through your manager.

Tenants are responsible unless stated otherwise in your lease.

Generally no, unless it's minor work done professionally.

Yes, speak with your manager. We offer competitive, reliable service.

No — all service is prioritized by urgency and availability.

Scheduling depends on technician workload and priority.

Only with written approval. You’re responsible for costs and quality. Unapproved changes must be undone.

Only if pre-approved in writing by your manager.

Shut off water if safe, contact your manager or emergency line.

Use ventilation. If equipment fails, notify your manager. Wipe affected areas regularly.

Contact your manager immediately for assessment.

Structural repairs only. Tenants should get renters insurance for personal property and liability.

No — deposits are held in non-interest-bearing accounts.

Not without written approval.

Typically 30 days after move-out or forwarding address submission. Some states allow 15 days.

30-day notice, no damage, clean premises, professional carpet cleaning, trash removed, keys returned, no unpaid charges, and no early termination unless approved.

Yes — $25 fee even if rent is later paid.

Yes — failure results in a broken lease and loss of deposit.

You may lose your deposit and remain responsible for rent until a new tenant takes over.

Check, cashier’s check, money order, or eCheck. No personal checks after a bounced payment.

Yes, through the Propertyware portal.

Yes, via your Propertyware portal.

Late fees apply; repeated lateness may lead to eviction.

NSF and late fees apply. Only cashier’s checks or money orders accepted thereafter.

Bank checks are best. If postmarked on time, you may not be penalized.

You’re still responsible. Use online payment or hand delivery to avoid issues.

Contact your manager immediately to discuss.

No — unannounced collection is against policy.

No — tenants must ensure payment is submitted on time.

Rent varies due to condition, layout, floor, or season.

Rent is set by the owner. You may make an offer at renewal.

Your manager can present requests, but the owner decides.

60 days before lease ends. A short renewal form is completed if both parties agree.

It becomes a month-to-month lease. Either party can provide 30-day notice to vacate or change terms.